Shipping policy

Shipping Policy for Tech Tone Mutes

Thank you for choosing Tech Tone Mutes for your musical needs! We are dedicated to providing you with high-quality, made-to-order products that enhance your musical experience. To ensure a smooth shopping experience, please review our shipping policy below.

Shipping Methods and Carriers:

All orders from Tech Tone Mutes are shipped using Australia Post services. We have selected Australia Post for their reliability, wide coverage, and efficient handling of packages.

Processing Time:

Our products at Tech Tone Mutes are made to order. We take pride in crafting each item with precision and care.
The average lead time for processing your order is 3 to 5 business days from the date of purchase. Please note that lead times may vary during peak seasons or due to unexpected circumstances. We will always do our best to keep you informed of any delays.

Shipping Time:

After the processing period, your order will be shipped using the selected Australia Post service.
Shipping times will vary depending on your location, chosen shipping method, and Australia Post's service levels.
You will receive a shipping confirmation email with tracking information once your order has been dispatched. This will allow you to monitor the progress of your shipment.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method.
You can view the shipping cost during the checkout process before finalizing your purchase.

Orders of +$100.00 for delivery within Australia only, include standard shipping. Express shipping if required is at an additional cost.

We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.

International Shipping:

Tech Tone Mutes uses Australia Post services for international shipping. We have selected Australia Post for their reliability, wide coverage, and efficient handling of packages. International shipping rates and delivery times will vary by destination. Please contact our customer support for more information if you are located outside of Australia.

Shipping to the USA:

All orders for the USA will be charged 10% import tariff. This will be itemised at checkout and added to your order. This is processed through Zonos / Australia Post and they will pay the tariff directly to US Customs so your order will be delivered directly to you.
Order Tracking:

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the progress of your shipment on the Australia Post website.

Delivery Issues:

While we strive to ensure a smooth delivery process, we understand that issues may arise during transit.
If you encounter any problems with your delivery, such as delays, damage, or lost packages, please contact us immediately. We will work with you and Australia Post to resolve the issue promptly.

Contact Information:

If you have any questions or concerns about our shipping policy or your order's status, please do not hesitate to contact our customer support team. You can reach us through our website or by emailing info@techtonemutes.com

At Tech Tone Mutes, we appreciate your business and your passion for music. We are committed to delivering your made-to-order products as quickly and efficiently as possible while ensuring their quality and craftsmanship. Thank you for choosing Tech Tone Mutes.

Last Updated: September 25, 2023

Please note that this shipping policy is subject to change without notice, and we recommend reviewing it before making any future purchases from Tech Tone Mutes.